Please bear with us as we launch our new phone system on Wed 20th October2021. Our old system was not able to cope with the huge volumes of calls we are now receiving and the contract ending means we have been able to take on board many your comments and suggestions. Like with anything new, it will take our staff a bit of getting used to but we are hopeful you will quickly notice significant improvements.

consultationTop Tips For Your Appointment

Booking Your Appointment

    • Try to call later in the day to book routine appointments to avoid the busy time first thing in the morning when people call for appointments that day.

    • Remember that appointments are usually for ten minutes. If you have more than one problem or lots to discuss, please ask for a double appointment.

    • An appointment is for one patient. Please book a separate appointment if your child, husband, wife etc. needs to be seen too - it is usually not possible for the doctor to "just squeeze them in"!

    • The Doctors have asked the Reception Team to ask a reason for your visit. This allows us to make sure you are seeing the person best able to help you. It also allows the doctor to prepare for your visit in advance.

    • If you would like a chaperone to be present during your consultation, please mention this when booking so that one can be arranged.

Before Your Appointment

    • Write down your most important one or two queries

    • Make a note of your symptoms - when did they start? what makes them better or worse?

    • Ask a friend or family member to come with you if you like

    • If you think that you might need to be examined or are having a vaccination, wear clothes which are easy to remove so that you do not waste your appointment time getting undressed.

    • If you cannot make your appointment, please call us to cancel so we can give the appointment to another patient.

    • If you are concerned about forgetting your appointment, give us your mobile number and we will send you a text reminder

During Your Appointment

    • Don't be afraid to ask if you do not understand something - the doctor or nurse will be happy to explain it again.

    • If you don't understand any words, ask for them to be written down or explained.

    • Write things down or ask a family member or friend to make notes.

    • Check that you understand what should happen next and who to contact if there is a further problem.

    • If necessary, ask about Support Groups or where to get reliable further information

After Your Appointment

    • Make some notes about what was discussed and what is to happen next

    • Book any further tests or appointments and put them in your diary
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website