Please bear with us as we launch our new phone system on Wed 20th October2021. Our old system was not able to cope with the huge volumes of calls we are now receiving and the contract ending means we have been able to take on board many your comments and suggestions. Like with anything new, it will take our staff a bit of getting used to but we are hopeful you will quickly notice significant improvements.


Content Supplied by NHS Choices

Local Hub for Carers

October 2021:  Our local carer Hub in Yateley is not active currently.  However, the North East Hampshire Carers Hub is now up and running again in Farnborough.  Patients from this area are welcome to attend and they may be able to assist, if transport is difficult.  Please contact them direct as per below.

Come along and meet other carers in the area, access other organisations and professionals, support and information. For more information call 01264 835246/835205, email or just pop along!

For more information Carers Hub Dates Thursdays 10am-2pm

Christmas Carers Hub:  Christmas Carers Hub 16 December 2021

18th November 2021 Carers Hub info poster


Are You a Carer?

If you are please let us know - we may be able to help you

There is a wealth of information on NHS Choices about carers and caring. Below are some links into the site that we hope you will find useful.

  • Caring for a parent

    Watch this video on: caring for a parent at home

  • Telling people

    Caring responsibilities can make it difficult to maintain friendships or develop new ones. Telling your friends you're a carer is important so they understand and can support you.

  • Taking a break

    Caring for someone can be a full-time job, but it's essential that you take time out for yourself too. Read our guide to accessing breaks and respite.

  • Housing and carers

    Do you know your tenancy rights as a carer? Are you aware of all your care at home options? Do you need tips on moving someone around the home?

Contact Carers Direct

0808 802 0202
Helpline Information
Office Hours
Lines are open 8am to 9pm Monday to Friday, 11am to 4pm at weekends. Calls are free from UK landlines.

Carers support groups

Finance and Law

Help claiming benefits, looking after your bank balance and understanding the legal issues of caring.


A Practical Guide to healthy caring - leaflet from Public Health England:

NHS Practical Guide to Healthy Caring



Carers - Privacy Notice

The surgery keeps detailed medical records on all our patients, and that includes storing information about carers, next of kin, emergency contacts, those authorised to collect prescriptions on the patient's behalf, etc (and often that is all the same individual).

If we do store information about you as a carer, in the GP record of the person that you are a carer for:

  • We store the minimum information necessary, usually your name, contact numbers/email, and relationship to the patient
  • We will always strive to obtain the consent of the individual before doing so
  • We will always strive to obtain your consent - if possible - before adding your details to that person's GP record
  • You (or the individual) can always ask us to remove that information at any time
  • We never pass your information on to third parties, except when permitted by law, or in an emergency situation (especially if you are an "emergency contact")

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website