Please bear with us as we launch our new phone system on Wed 20th October2021. Our old system was not able to cope with the huge volumes of calls we are now receiving and the contract ending means we have been able to take on board many your comments and suggestions. Like with anything new, it will take our staff a bit of getting used to but we are hopeful you will quickly notice significant improvements.

Feedback & Complaints

We always welcome feedback. It's always nice to get good feedback, as this motivates staff to go on providing services to a high standard. Feedback when something has gone wrong, however, is very valuable as it allows us to reflect on how the practice is working and what changes we could make to make it better and more efficient.

Leave your feedback here

Results of Friends & Family Feedback F&F Results February 2020

*because of Coronavirus Friends & Family feedback is currently suspended.

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Patient Services Manager, Karen Toms, who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or by clicking on the following links:

Patient Leaflet: How to make a complaint

Complaint Form

If you wish to complain on someone's behalf, you may need to complte the form below so that we know that you have their consent to do so:

Third Party Consent Form

Our full Complaints Policy is available here Oakley Health Complaints Policy

For more information about feeding back concerns and suggestions about the local healthcare system contact Hampshire Healthwatch


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