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Practice Management

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Mrs Jennifer Taylor

Business Manager BSc(Hons) Mgt Science CIM Dip

Karen Toms

Practice Manager

Tania Ludlow
Kimberley Manning


Gill Waddington
Alison Keatley
Faye Burns
Margaret Hinton


Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
Chris Defries

Reception Manager - based at Yateley Medical Centre


Debra Close

Senior Medical Secretary

Elke Hamson
Elizabeth Higgs
Fiona Huston
Helen Cain-Jones
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