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Feedback & Complaints

Customer service form

We always welcome feedback. It's always nice to get good feedback, as this motivates staff to go on providing services to a high standard. Feedback when something has gone wrong, however, is very valuable as it allows us to reflect on how the practice is working and what changes we could make to make it better and more efficient.

Leave your feedback here

Results of Friends & Family Feedback Results for April 2017

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Business Manager, Jennie Taylor who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or by clicking on the following links:

Patient Leaflet: How to make a complaint to Oakley Health Group

Complaint Form

If you wish to complain on someone's behalf, you may need to complte the form below so that we know that you have their consent to do so:

Third Party Consent Form

Our full Complaints Policy is available here Complaints Policy



 
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