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Feedback & Complaints

We always welcome feedback. It's always nice to get good feedback, as this motivates staff to go on providing services to a high standard. Feedback when something has gone wrong, however, is very valuable as it allows us to reflect on how the practice is working and what changes we could make to make it better and more efficient.

Leave your feedback here

Results of Friends & Family Feedback Results for November 2018

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Patient Services Manager, Karen Toms, who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or by clicking on the following links:

Patient Leaflet: How to make a complaint

Complaint Form

If you wish to complain on someone's behalf, you may need to complte the form below so that we know that you have their consent to do so:

Third Party Consent Form

Our full Complaints Policy is available here Oakley Health Group Complaints Policy

For more information about feeding back concerns and suggestions about the local healthcare system contact Hampshire Healthwatch

North East Hants & Farnham Clinical Commissioning Group Survey September 2018

The Clinical Commissioning Group is responsible for planning and buying local health services.  It’s important that these services meet the needs of local people.


They have launched a survey to find out what works well, what doesn’t work and how they can improve. The comments will help develop better services for everyone. 


The survey runs from 17th September to 30th November and may be accessed online at:  

July 2018 - North East Hants & Farnham Clinical Commissioning Group (CCG) survey

Our local CCG are working with Community Services and would like to receive patient and carer feedback to help shape these services for the future. The survey is designed for anyone who has accessed Community Services (not Practice Services) in the past 12 months.  Please see link below.

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