You are now able to eConsult with your own GP (or other clinicians if your GP is not available), at your own convenience and they will get back to you by the end of the next working day.
If you would like to know more watch video
MERGER WITH MONTEAGLE SURGERY APRIL 18
As you may know from recent Newsletters and meetings, Oakley Health will be merging with Monteagle Surgery (near Waitrose) on 1st April 2018.
Patients will remain registered with their own GP and routinely will be able to see him/her at their usual surgery. GPs from all 3 sites will be involved in running the Urgent Care Centre at Yateley Medical Centre where there is a suite of rooms for GPs, Nurse Practitioners and Healthcare Assistants to manage emergency work. Monteagle patients will be offered appointments here if their problem is medically urgent.
You are not likely to see much of a change on the 1st of April, but between 13th - 16th April the computer systems will be merged by Specialist IT engineers and as a result:
We will have no access to computers from midday on 13th April and will operate an emergency service only. There will be a telephone message explaining this for patients.
On Monday 16th April Monteagle will have to operate a "Book on the Day" service but should be back to normal after that. Oakley Health should operate as normal on the 16th.
Monteagle Surgery will cease booking appointments ahead into April as new appointment sessions cannot be created until after the computers merge.
What can you do to help?
- Order your Prescriptions by 10th April if due (3 working days notice)
- Avoid phoning between 13th - 16th April for routine matters
- Help us to keep smiling
Staff will do their best to help you, but we may experience teething problems and would value your patience and understanding. Thank you!
PSA Testing and Prostate Cancer
There has been a lot of coverage in the media recently about Prostate Cancer and we have seen an increase in patients asking for a PSA test. This test is not a screening test. If you are concerned about symptoms, then please book a routine appointment with your GP. Your GP might ask you to have a PSA test but this will be just part of a more complex process of investigation.
For more information about the PSA test click here or for more information about Prostate Cancer and symptoms, visit Cancer Research UK.
Mobile phone numbers & email addresses
We ask all our patients to provide us with their mobile phone numbers and their email address, if they have them and should they so wish.
We use your mobile phone number in two ways:
- to contact you, as an alternative to your landline number
- to send you SMS text messages
The texts that we send are only ever related to your medical care - for example, reminding you of a forthcoming appointment at the surgery, an invitation for a check-up or immunisation, or to inform you that a blood test or x-ray result is back.
We occasionally use email to communicate with our patients, again only for matters related to medical care. We may use email to distribute other useful information about the surgery, such as newsletters, which impact upon the medical care of all patients at Oakley Health Group.
We do not use SMS or email for direct marketing in any way.
If you would prefer us not to email you then please say so and we will either not add your email address to your record, or remove any existing email address.
If you would prefer us not to ring you on your mobile phone then please say so and we will either not add your mobile phone number to your record, or remove any existing mobile phone number.
If you would prefer us not to send you SMS text messages - but you are happy for us to ring you on your mobile phone (when needed) - then please say so and we will mark your record as "no SMS text messages".
Hampshire Health Record
Oakley Health Group no longer permits any secondary processing of our patients' data uploaded to the Hampshire Health Record (CHIE).
The HHR/CHIE office has confirmed that all secondary processing on uploaded data from patients of OHG
- has now ceased, and that
- data of OHG patients passed on for further secondary processing has also now been deleted
Further information about the Hampshire Health Record can be found in our "Your medical records" section.
Oakley Health Group continues to provide de-identified (anonymised and aggregate) information to relevant organisations, when justified, and will continue to engage in high-quality research requiring the explicit consent of the patients involved.
Oakley Health Group and the GDPR
Oakley Health Group has started preparation for the introduction of the General Data Protection Regulation (GDPR) on 25th May 2018, and how it affects the way that the surgery processes personal data, including sensitive health records.
You can find out more about the GDPR here:
One of the requirements of the GDPR is to provide detailed fair processing information - privacy notices - about all processing of personal data, and we have provisionally produced some draft notices. These are very much a work in progress and are likely to be expanded on as further information about compliance with the GDPR becomes available.
You can view our draft notices here.
More notices will be created as data flows are mapped out, and ultimately all notices will be formally published on this web site before 25th May.
We will ensure that patients of OHG are made aware of their rights under the new legislation and that the surgery meets its responsibilities under the GDPR.
You have the right to both:
- Opt out of any of the data sharing schemes
- Opt back into any of the data sharing schemes
(that you may have already opted out of)
Full details can be found in our "Your medical records" section.
The practice now opens its Yateley Medical Centre from 8 a.m. - 8 p.m.Monday to Friday and 08:30 - 11:30 every Saturday morning. Evening and Saturday appointments are available with GPs, nurses and Healthcare Assistants/Phlebotomists and can be booked by calling 01252 872333. These appointments are particularly aimed at patients whose work or study arrangements make it difficult for them to access care during our core opening hours. Main phone lines are open 08:30 - 20:00 and the Reception Desk in this building is open 08:00 - 20:00 too.
You Can Now Book Appointments, Order Prescriptions and View Your Medical Records ONLINE
You need to register to use this service by completing a registration form (download by clicking the link below or ask for a copy at reception). Please bring the completed registration form to reception together with some photographic identification such as a passport or photographic driving license. You will be given a letter containing your unique number with which to set up your account. Register online with this information and once this is set up, you will be able to book and cancel appointments, order repeat prescriptions and securely view your own medical records. Viewing your medical records will be particularly useful for finding out your test results - blood tests, x-rays and checking out your doctor's advice - without having to phone the practice.
Register for Online Patient Access
If registered, access your account here
Friends and Family Test (FFT)
The Friends and Family Test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Please click HERE to enter your feedback.
As a result of recent studies (BMJ) suggesting best practice, the GPs at Oakley Health Group have agreed that we will no longer be syringing ears. If there is a build up of wax in your ear(s) please read the self-help guide
(Site updated 17/03/2018)