Tell Us What You Think.....
Nationally there is a project called ‘extended hours in primary care’ led by NHS England to look at the availability of GP services between 8am and 8pm on weekdays and at certain times during the weekend. The Clinical Commissioning Group is launching a new survey to understand local peoples’ views on extended access to help shape these services and respond to local needs.
We would be grateful if you had a couple of minutes to let us know your views by clicking on the following link https://www.surveymonkey.co.uk/r/YATELEYLOCALITY
Improved access to same-day health care
Building work at Yateley Medical Centre is now complete and our new Urgent Care Centre is now open for all of our patients. If you have an urgent medical problem, which cannot wait until the next routine appointment, then you will be offered an appointment to be seen the same day by a member of the urgent care team which includes GPs, nurse practitioners, orthopaedic practitioners, paramedic practitioners and other relevant local health care providers. Please call our Help Hub on 01252 872333 to book - these appointments are not available for walk-in because they are designed to get patients to see the right person for their needs.
In order to maintain the improved service, there needs to be a reduction in the number of patients from Oakley Health Group attending A&E for things which could have been dealt with at the Centre. GP practices are informed of all A&E attendances and this will help the surgery to direct information and advice to patients who could have more appropriately and conveniently used this local service.
Other New Services
Claire Bourgoin and Symon Jenner are Orthopaedic Practitioners from Frimley Park Hospital, who now hold clinics locally for patients over the age of 12 with muscular-skeletal problems. Patients can book appointments by calling the Help Hub on 01252 872333.
Frank O'Connell and John Liddell work with the GP's and Community Nurses, providing additional medical help and advice to patients who are too frail or unwell to come into one of our surgery sites.
Appointments arenow available locally with nurses who specialise in Parkinson's Disease, Heart Failure and Palliative Care. Previously patients had to travel to Frimley, Fleet, Aldershot or Farnham.
You Can Now Book Appointments, Order Prescriptions and View Your Medical Records ONLINE
If registered, access your account here
You need to register to use this service by completing a registration form (download by clicking the link below or ask for a copy at reception). Please bring the completed registration form to reception together with some photographic identification such as a passport or photographic driving license. You will be given a letter containing your unique number with which to set up your account. Register online with this information and once this is set up, you will be able to book and cancel appointments, order repeat prescriptions and securely view your own medical records.
Register for Online Patient Access
Friends and Family Test (FFT)
The Friends and Family Test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Please click HERE to enter your feedback.
(Site updated 12/06/2017)