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PHONES AT OAKLEY HEALTH

FRIDAY JUNE 22nd:  Finally we have a telecoms engineer from the phone company linking the phones at Monteagle Surgery with the rest of Oakley Health Group.

Whilst he ports the numbers - the phones will have to be down for 20-30 minutes around midday, we have been informed.  We are unable to put a message on the phone lines to explain.  Whilst he is here, we are asking him to investigate all the other issues we have been reporting to them over the past couple of months, including calls seemingly getting "lost" in the system.  We understand your frustration and it continues to be enormously frustrating for us as well.  We hope that all these problems will be sorted out over the next week or so. 

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Newly registered for Patient Access? Temporary Problem:

June 2018: When initially registering on the Patient Access website using the PIN letter issued to you by reception, you will find that the three surgeries sites are listed under the 'My Practice' section - DO NOT SELECT MONTEAGLE - please select either Hartley Corner or Yateley Medical Centre.  All available online appointments are viewable.

This issue will be resolved soon. 


Welcome to all Monteagle patients who joined us on 1st April 2018

Just to reassure you, you can still see your own GP at Monteagle surgery but you now have access to all the Oakley Health Group services too.

You can download a Patient Information Booklet about the practice here.

For Frequently Asked Questions about the merger click here.


Consult online

You are now able to eConsult with your own GP (or other clinicians if your GP is not available), at your own convenience and they will get back to you by the end of the next working day.

If you would like to know more watch this video


GDPR and the National Data Opt Out ("Your NHS Data Matters")

On 25th May, the Data Protection Act 2018 came into force. Oakley Health Group has ensured that we have met our responsibilities under the new legislation. Full details can be found under the "Medical Record" tab at the top of this page.

In particular, you can find:

  • Our Privacy policy
  • Detailed privacy notices for all data processing that we perform on our patients' medical information
  • Your data subject rights


In addition, NHS Digital launched the National Data Opt Out on that day. We have provided full information about this, again under the "Medical Record" tab at the top of this page.

You may have received a letter from NHS Digital headed:

"The NHS has protected your choice about how your information is used - please check you are happy with this"

This refers to the National Data Opt Out.

Please note that Oakley Health Group has only ever applied the original (Tyoe 2) opt-out upon request from individuals. We have never applied it, or automatically registered it, "on behalf of patients".

For more information about your personal data, see the ICO's website:

"Your data matters"


Please Sign Up for Online Services

We are encouraging as many patients as possible to sign up for Online Services which include booking appointments online, accessing your medical records online (no more calling to see if your test results are back!) and ordering prescriptions online - which can then go electronically to your choice of pharmacy so you don't need to come to the surgery to collect the prescription. It's easy - if you shop online, you'll certainly be able to manage Online Services!

Register for Online Patient Access

If registered, access your account here


Breast Screening Invitations

If you are concerned about the recent media reports about errors in sending out invitations for breast screening, please click here for more information


Friends and Family Test (FFT)

The Friends and Family Test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services.

Please click HERE to enter your feedback (anonymously).


Ear Care

As a result of recent studies (BMJ) suggesting best practice, the GPs at Oakley Health Group have agreed that we will no longer be syringing ears. If there is a build up of wax in your ear(s) please read the self-help guide

(Site updated 21/06/2018)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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