This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Consult online

You are now able to eConsult with your own GP (or other clinicians if your GP is not available), at your own convenience and we will get back to you by the end of the next working day.

If you would like to know more watch this video


MAKING APPOINTMENTS? HELP US TO HELP YOU

  • Phone calls for all 3 surgery sites are answered in our Help Hub Office at Yateley Medical Centre.
  • All Receptionists from all 3 surgery sites take turns working in the Help Hub
  • Call 01252 872333
  • Making a ROUTINE appointment? Try to call after 11:00am to avoid the rush
  • Avoid Mondays when you can.
  • Call after 11am for Test Results OR
  • SIGN UP for Patient Online Access – see your test results and letters from Hospital!
  • Making an appointment at the desk? You don’t need to go into the particular surgery you want the appointment at.
  • For example -  want an appointment at Hartley Corner and find yourself passing Monteagle near Waitrose? The Receptionists there can do this for you.
  • -----------------------------------------------------------------------------------------------------------

Alarm System Problems at Yateley Medical Centre 

The Practice understands that our neighbours and patients were badly affected by the building alarm going off continuously recently. The practice are one of the tenants of this building - which is owned by NHS Property Services.  We try to be good neighbours and report problems to them.  If it happens again when we are closed please telephone NHS Property Services on 0203 688 2244 which should be manned 24 hours a day, seven days a week. NHS Properties apologise.

(They previously provided us with an incorrect number) Updated 16th July 2018.  Oakley Health Group 

------------------------------------------------------------------------------------------------------------------------

Newly registered for Patient Access? Temporary Problem:

June 2018: When initially registering on the Patient Access website using the PIN letter issued to you by reception, you will find that the three surgeries sites are listed under the 'My Practice' section - DO NOT SELECT MONTEAGLE - please select either Hartley Corner or Yateley Medical Centre - either will register you with Oakley Health, which of course includes Monteagle. All available online appointments are viewable.

This issue will be resolved soon. 

____________________________________________________________________

NHS Data breach: opt-outs

You may have read or seen in the news about the NHS data breach involving 150,000 patients not having their opt-out wishes respected over 3 years.

Please note that this only affected GP surgeries running TPP's SystmOne software.

Oakley Health Group does not use this software, but uses EMIS Web instead.


All opt-outs - Type 1, Type 2, Summary Care Record and Hampshire Health Record opt-outs - are, and have been, respected from the day that you expressed them to us.

You can find out more about the opt-outs that were affected in the news reports in our "National Data Opt Out section" under the "Medical Record" tab at the top of this page.



GDPR and the National Data Opt Out ("Your NHS Data Matters")

On 25th May, the Data Protection Act 2018 came into force. Oakley Health Group has ensured that we have met our responsibilities under the new legislation. Full details can be found under the "Medical Record" tab at the top of this page.

In particular, you can find:

  • Our Privacy policy
  • Detailed privacy notices for all data processing that we perform on our patients' medical information
  • Your data subject rights


In addition, NHS Digital launched the National Data Opt Out on that day. We have provided full information about this, again under the "Medical Record" tab at the top of this page.

You may have received a letter from NHS Digital headed:

"The NHS has protected your choice about how your information is used - please check you are happy with this"

This refers to the National Data Opt Out.

Please note that Oakley Health Group has only ever applied the original (Tyoe 2) opt-out upon request from individuals. We have never applied it, or automatically registered it, "on behalf of patients".

For more information about your personal data, see the ICO's website:

"Your data matters"


Please Sign Up for Online Services

We are encouraging as many patients as possible to sign up for Online Services which include booking appointments online, accessing your medical records online (no more calling to see if your test results are back!) and ordering prescriptions online - which can then go electronically to your choice of pharmacy so you don't need to come to the surgery to collect the prescription. It's easy - if you shop online, you'll certainly be able to manage Online Services!

Register for Online Patient Access

If registered, access your account here


Breast Screening Invitations

If you are concerned about the recent media reports about errors in sending out invitations for breast screening, please click here for more information


Friends and Family Test (FFT)

The Friends and Family Test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services.

Please click HERE to enter your feedback (anonymously).


Ear Care

As a result of recent studies (BMJ) suggesting best practice, the GPs at Oakley Health Group have agreed that we will no longer be syringing ears. If there is a build up of wax in your ear(s) please read the self-help guide

(Site updated 18/07/2018)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website