You Can Now Book Appointments, Order Prescriptions and View Your Medical Records ONLINE
You need to register to use this service by completing a registration form (download by clicking the link below or ask for a copy at reception). Please bring the completed registration form to reception together with some photographic identification such as a passport or photographic driving license. You will be given a letter containing your unique number with which to set up your account. Register online with this information and once this is set up, you will be able to book and cancel appointments, order repeat prescriptions and securely view your own medical records. Viewing your medical records will be particularly useful for finding out your test results - blood tests, x-rays and checking out your doctor's advice - without having to phone the practice.
Register for Online Patient Access
If registered, access your account here
Your Medical Records
We have recently updated our "Your Medical Records" booklet to reflect recent changes to the ways by which your GP information is shared, both for direct medical care and non-medical ("secondary") uses.
Please do look at this section on the website and download the revised booklet for details, as well as the amended opt-out form.
Further changes might be on the horizon, but - as ever - we will keep patients informed as to new uses of GP information, new schemes that allow sharing of GP records with healthcare professionals outside of Oakley Health Group, and of patients' right to opt-out (or object) to any or all of those, if they wish.
The EU GDPR comes into force in May 2018 and will affect all organisations, including GP practices, that hold and process personal data.
We will keep patients informed as to any changes that might affect your personal confidential information.
Improved access to same-day health care
Building work at Yateley Medical Centre is now complete and our new Urgent Care Centre is now open for all of our patients. If you have an urgent medical problem, which cannot wait until the next routine appointment, then you will be offered an appointment to be seen the same day by a member of the urgent care team which includes GPs, nurse practitioners, orthopaedic practitioners, paramedic practitioners and other relevant local health care providers. Please call our Help Hub on 01252 872333 to book - these appointments are not available for walk-in because they are designed to get patients to see the right person for their needs.
In order to maintain the improved service, there needs to be a reduction in the number of patients from Oakley Health Group attending A&E for things which could have been dealt with at the Centre. GP practices are informed of all A&E attendances and this will help the surgery to direct information and advice to patients who could have more appropriately and conveniently used this local service.
Other New Services
Claire Bourgoin and Symon Jenner are Orthopaedic Practitioners from Frimley Park Hospital, who now hold clinics locally for patients over the age of 12 with muscular-skeletal problems. Patients can book appointments by calling the Help Hub on 01252 872333.
Frank O'Connell and John Liddell work with the GP's and Community Nurses, providing additional medical help and advice to patients who are too frail or unwell to come into one of our surgery sites.
Appointments ar enow available locally with nurses who specialise in Parkinson's Disease, Heart Failure and Palliative Care. Previously patients had to travel to Frimley, Fleet, Aldershot or Farnham.
Friends and Family Test (FFT)
The Friends and Family Test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Please click HERE to enter your feedback.
(Site updated 21/08/2017)